Payment Information

The methods shown at checkout are the methods we accept — the list is managed by our team, so checkout is always the authoritative source.

• InstaPay — transfer to our account, then upload the receipt.
• Vodafone Cash — transfer to our wallet number, then upload the receipt.
• Cash on delivery — where offered for your governorate, pay the courier on arrival.

All prices and payments are in Egyptian Pounds (EGP). We do not charge in other currencies; if your bank converts from another currency, its rate and fees apply, not ours.

• Place your order and choose InstaPay or Vodafone Cash at checkout.
• Transfer the exact order total to the account or number shown at checkout.
• Take a screenshot or photo of the transfer confirmation.
• Upload that receipt in the payment step (or send it to us on WhatsApp if you skipped the upload).
• We verify it and confirm your order.

Prepaid orders are packed and dispatched once the transfer is verified — usually quickly during working hours. Uploading a clear receipt with a visible amount, date and reference is the fastest route. If we cannot match a transfer to your order we will contact you before cancelling anything.

Receipts you upload are stored privately and are visible only to Bluebird staff who process orders. We use them solely to confirm payment and resolve disputes. We never see or store your card number, bank password or wallet PIN — and no one from Bluebird will ever ask you for them. See our Privacy Policy.

Where cash on delivery is available, please have the exact amount ready — couriers may not carry change. A cash-on-delivery fee may apply and is always shown at checkout. Repeatedly refused cash-on-delivery parcels may limit access to this method in future.

If a transfer fails, is sent for the wrong amount, or never arrives, your order stays unpaid and is not dispatched. Underpayments can be topped up; overpayments are refunded or held as store credit, your choice. Unpaid prepaid orders may be released back to stock after [NUMBER] hours.

Transfers happen entirely inside your own banking or wallet app, so your credentials never pass through this website. The site itself is served over HTTPS. Always confirm the account details shown at checkout or on our official channels before sending money, and treat any other number claiming to be Bluebird as suspicious.

An order summary is available on your order tracking page and in your account. If you need a formal invoice for a purchase, contact us with your order number and we will send one.