Shipping & Delivery

We deliver to all 27 governorates of Egypt. Bluebird is based in Port Said, which is why Port Said receives the fastest service. Remote areas within a governorate may take slightly longer than the estimate shown at checkout.

• Orders placed before 12:00 PM (Egypt time) on a working day are delivered the same day.
• Orders placed at or after 12:00 PM are delivered the next working day.
• Orders placed on Friday or Saturday are delivered on the next working day (Sunday).

Same-day delivery applies to prepaid orders once payment is verified, and to cash-on-delivery orders once confirmed by phone.

Orders outside Port Said are delivered in 2–5 working days from the moment the order is confirmed. The estimate you see at checkout is calculated for the governorate you choose and already excludes weekends.

Our working week is Sunday to Thursday. Friday and Saturday are weekend days and are never counted in a delivery estimate. Official public holidays are also excluded and may add a day or two around holiday periods.

Choose your governorate to see the current estimate. Your choice is remembered across the site so product pages and checkout show the same date.

Shipping is calculated by governorate and shown clearly at checkout before you confirm — there are never hidden fees added afterwards. Any free-shipping threshold or promotion is announced on the site and applies to the order subtotal after discounts.

• We check stock and confirm your order.
• For InstaPay or Vodafone Cash we verify the transfer receipt you uploaded before packing.
• Your items are packed with protective wrap for fragile glass and pumps.
• The parcel is handed to our courier and you are notified.

Track any order from the order tracking page using your order number and phone number, or from your account if you signed in when ordering. We also message you at the key stages: confirmed, prepared, shipped and delivered.

Estimates are estimates. Weather, road closures, courier capacity, holiday peaks and incorrect or unreachable addresses can all cause a delay. If your order is running late we will contact you rather than leave you waiting.

Please make sure the phone number you give us can be reached on the delivery day. If the courier cannot reach you:

• we attempt to contact you and reschedule;
• a second attempt is made where possible;
• after repeated failed attempts the parcel returns to us, and a redelivery fee may apply.

Please inspect your parcel before the courier leaves. If anything is damaged, incorrect or missing, tell us within 48 hours and see our Returns & Refunds policy — we cover the cost when the fault is ours.