Privacy Policy

Bluebird Cosmetics (“Bluebird”, “we”, “us”) is a beauty retailer based in Port Said, Egypt, operating this online store. The business responsible for your information is [LEGAL BUSINESS NAME], at [BUSINESS ADDRESS].

This policy explains what we collect when you browse or order, why we collect it, and what you can ask us to do with it. It applies to this website only.

We only collect what we need to run the store and deliver your order.

• Account information — first and last name, email address, phone number and a securely hashed password when you create an account.
• Contact information — the name, phone number and email you give us so we can confirm an order or answer a question.
• Shipping information — governorate, city or area, street address, building and apartment details, and any delivery instructions you add.
• Order information — the products, quantities and prices in your order, discount codes used, order status and order history.
• Payment-related information — the payment method you choose, a transfer reference or sender number, and any transfer receipt you upload so we can confirm payment. We do not collect or store full card numbers.
• Device and browser information — IP address, browser type, device type and pages viewed, which our hosting and security systems record automatically.
• Cookies and similar technologies — see our Cookie Policy.
• Analytics — aggregated usage statistics, only if you allow analytics cookies.
• Marketing preferences — whether you have asked to hear from us, and through which channel.

• To process, confirm, pack and deliver your orders.
• To verify a bank or wallet transfer before dispatch.
• To contact you about an order, a delay, or a product question.
• To manage your account, saved addresses and wishlist.
• To handle returns, exchanges and refunds.
• To detect and prevent fraud or abuse of the store.
• To improve the store — which products to stock, and how pages perform.
• To send marketing messages only where you have asked to receive them.

Orders, accounts, addresses and uploaded transfer receipts are stored in our hosted database and file storage, provided by our infrastructure partners. Access is restricted to Bluebird staff accounts that need it to fulfil orders and support customers.

We keep order records for as long as we need them for accounting, warranty and dispute-handling purposes. Account data is kept while your account is open.

The site is served over HTTPS. Passwords are handled by our authentication provider and are never stored in readable form. Customer records are protected by database access rules so one customer cannot read another customer’s orders, addresses or wishlist. Uploaded transfer receipts are stored privately and are visible only to Bluebird staff.

No online service can promise absolute security, and we make no certification claims. If we become aware of a breach affecting your information, we will act to contain it and inform affected customers where appropriate.

We do not sell your personal information. We share it only where necessary:

• Payment providers — where a transfer or payment service is used, the provider processes the transaction under its own terms and privacy policy.
• Delivery and shipping partners — the recipient name, phone number and address needed to complete the delivery.
• Service providers — hosting, database, storage, email and analytics providers acting on our instructions.
• Legal requests — where we are required to disclose information by a lawful authority.

• Access — ask us what information we hold about you.
• Correction — update your name, email, phone or addresses from your account, or ask us to correct anything else.
• Deletion — ask us to delete your account. Some order records may be kept where we need them for accounting or legal reasons.
• Marketing opt-out — unsubscribe at any time, or simply tell us to stop.
• Cookies — change your cookie choices whenever you like.

To make a request, contact us at [SUPPORT EMAIL]. We may ask you to confirm your identity before acting on a request about an account.

The store is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will remove it.

We may update this policy as the store develops or as our providers change. The “last updated” date at the top of this page always reflects the current version. Significant changes will be highlighted on the site.

Questions about privacy? Email [SUPPORT EMAIL], call [PHONE NUMBER], or use the details on our contact page.